Refund Policy

If an order cannot be delivered, contact support with the order code. Refund requests are reviewed case by case.

How refunds work

An approved refund is sent as a new on-chain transaction, because TON payments cannot be reversed once confirmed. Where possible it goes back to the buyer's wallet.

Delivered items

Stars and Premium that have already been delivered to a Telegram username cannot be taken back, so they cannot be refunded after delivery. The same applies to a gift or NFT that has already been transferred to a wallet.

What to include in a request

The order code, the wallet used for payment, and what happened (for example, delivery never arrived). Support will check the payment and the delivery on-chain before deciding.